They lied to me about having spoken to the reservations person there at the hotel, which I know to be untrue because I spoke to the same individual whose name they used. However, they still denied being able to modify the reservation. I sent the hotel’s authorization to Traveluro. Since the changes have been denied, we cannot make any changes as the reservation was booked under a non-refundable and non-amendable policy. “for us to proceed with your request, please ask for written confirmation from the hotel’s manager or whoever is authorized to modify the reservation. Arrived with reservation but it turns out Traveluro never sent the booking to. This was the actual copy from their email to me: Reviews on Hotels in Piazza del Popolo, 00187 Roma - Palazzo Navona Hotel. The hotel was OK with changing the dates we wanted, but Traveluro was completely uncooperative.Īfter five phone calls and being on hold for a total of 3 1/2 hours throughout those calls, they told me in an email that they could help me with the modification if the hotel authorized it AND that they could NOT help me because it was a non-refundable, non-amendable policy – BOTH sentences in the same message! WHAT? This was the double-speak I got from Tin, the last person I spoke with and whose phone call took over two hours. However, our son, who lived in NYC and was the reason for our visit, tested positive for Covid yesterday, so we wanted to MODIFY our reservation later. I realized I bought a non-refundable reservation in NYC for this coming weekend.

Traveluro reviews